Terms of Services

PlushWoven – Terms & Conditions

Welcome to PlushWoven — where comfort, texture, and timeless rug design come together.
By accessing our website or placing an order, you agree to the Terms & Conditions below. Please read them carefully to understand your rights and responsibilities as a PlushWoven customer.

1. Definitions

  • Consumer: An individual making a purchase for personal, non-commercial use.

  • Distance Contract: A transaction conducted online via our website.

  • Durable Medium: A format to retain information unchanged (e.g., email).

2. Applicability

  • These Terms apply to all purchases made through the PlushWoven website.

  • By placing an order, you confirm your acceptance of these Terms.

  • In case of ambiguity, the interpretation most favorable to the consumer will apply.

3. Company Information

  • Business Name: ECMX STARS LIMITED

  • Registered Address: RM03, 24/F, HO KING COMM CTR,
    2-16 FAYUEN ST, MONG KOK
    HONG KONG

  • Registration Number: 79422637

4. Our Offer

At PlushWoven, we are committed to:

  • Showcasing a curated collection of rugs and home textiles with accurate descriptions and high-quality imagery.

  • Providing transparent pricing, including taxes and shipping costs at checkout.

  • Keeping stock and availability information up to date on our website.

5. Order Process

  • Orders are confirmed once full payment is received.

  • A confirmation email will be sent after successful checkout.

  • All payments are securely processed via trusted third-party payment gateways.

  • PlushWoven reserves the right to cancel orders due to suspected fraud, pricing errors, or inventory issues.

6. Right of Withdrawal

  • You may return eligible items within 14 days of receiving your order.

  • Returned items must be unused, in original packaging, and in resalable condition.

7. Returns & Refunds

  • Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or incorrect.

  • Items must be returned in original, undamaged condition to qualify for a refund.

  • Refunds are issued to the original payment method once the return is approved.

8. Pricing

  • All prices are listed in USD.

  • PlushWoven reserves the right to correct pricing errors at any time.

  • International customers are responsible for any applicable duties or taxes.

9. Product Quality & Warranty

  • Each rug and accessory undergoes a quality check before dispatch.

  • Product images are designed to reflect actual colors and textures as closely as possible (screen settings may vary).

  • Report any issues within 14 days of delivery.

  • Warranty does not cover misuse, normal wear and tear, or improper care (e.g., staining, fading, water damage, pet-related damage, or incorrect cleaning methods).

10. Shipping & Delivery

  • Orders are shipped to the address provided at checkout.

  • Standard delivery may take up to 30 days, depending on destination.

  • You’ll be notified of any delays or stock issues.

  • If we are unable to deliver, we may offer a substitute or a full refund.

11. Payments

  • Full payment is required at checkout.

  • We accept major credit/debit cards, PayPal, and other secure payment methods.

  • For payment-related concerns, contact our support team promptly.

12. Complaints & Customer Support

  • Report any issues within 7 days of receiving your order.

  • Our support team aims to respond within 14 business days.

  • Valid complaints may be resolved through replacement, repair, or refund.

13. Dispute Resolution

We aim to resolve disputes fairly and transparently. If needed, unresolved disputes may be referred to an independent mediator.

14. Force Majeure

PlushWoven is not liable for delays or disruptions caused by events beyond our control (natural disasters, courier delays, supply chain disruptions, etc.).

16. Changes to Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on our website and becomes effective immediately upon posting.